Hotel Policies

What time is check-out?

Check-out time is 11:00 am.

Can I arrange to check out after 11:00 am?

Yes, but late check outs are subject to availability and you must be arrange a late check out before your check out date. There are also costs associated with late check outs:

  • Check-out at 1:00 pm: Cost is $45.00 plus 15% applicable room taxes.

  • Check-out at 3:00 pm: Cost is $90.00 plus 15% applicable room taxes.

  • Check-out between 3:00 pm – 6:00 pm: 1/2 the nightly room rental plus 15% applicable room taxes.

  • Check-out after 6:00 pm: Full nightly room rental plus 15% applicable room taxes.

  • late check out may not be available during June – September due to high occupancy levels

What time is check-in?

Check in time is 4:00 pm. Early can be requested but cannot be guaranteed.  Please contact the Front Desk.

What is your cancellation policy?

The Cancellation Policy for accommodations reserved during the peak season from Canada Day to Labour Day inclusive is 14 days prior to the arrival date. The Cancellation policy for accommodations booked outside of the peak season is 72 hours prior to the arrival date. If a cancellation is made after the allotted cancellation time, the one nights’ deposit paid at the time of  booking will not be returned; if no deposit was taken then a one nights’ room charge plus tax will be charged to the credit card on file.

Stay® | Well 

What does HSEF on my confirmation mean?

HSEF is the Hotel Services and Environmental Fee and is part of Bellstar’s Stay® | Well program.  We hope to inspire guests to become active and truly experience our destinations and at the same time give back to the environment by offering a wide variety of activities and services, including unlimited access to the paperless newsstand, PressReader, outdoor activity programming, and a variety of seasonal gear to enable all guests to get out and enjoy the area. Included in this fee is a contribution to Bellstar’s Stay® | Green program, which supports local eco-friendly initiatives. For more information, please visit

Does Bellstar still collect Stay® | Green fees? 

Stay® | Well is an expanded version of Stay® | Green which still supports local eco-friendly initiatives. For more information please direct the guest to

Why did we start to charge the HSEF?

There were amenities that many of our guests consistently requested to enhance their stay with us. We are pleased to now be able to provide all our guests with many of these upgrades and services for a nominal fee.

What if a guest doesn’t use all of the things included in the Resort Fee, do they still have to pay?

Yes. This is a standard fee, guests are welcome to use all or none of the items included but the fee remains the same.

How do guests access the Stay® | Well amenities?

Program information, activity lists, and PressReader access are provided upon guest check-in.

What is PressReader?

PressReader is an all-you-can-read digital newsstand with thousands of the world’s most popular newspapers and magazines.

Does the Beach Club Resort charge a deposit at the time of booking?

Yes. The Beach Club Resort charges a minimum deposit of one nights’ accommodation, unless otherwise specifically stated. When booking a resort package a larger deposit may be required at the time of booking depending on type of package.

Do You Have Free Parking?

Yes. We have complimentary underground parking for vehicles 6’6” and under on a first come, first served basis. For oversized vehicles please see front desk.

Do you have smoking rooms?

No. The Beach Club Resort is 100% non smoking environment. This includes guest rooms and common areas.

Does the Beach Club Resort allow pets?

Unfortunately the Beach Club Resort does not allow pets. Please contact the Front Desk if you need information on local kennels for your pet.

Do you offer free Wi-Fi?

Yes. Free Wi-Fi is available in all guest room accommodations and meeting room facilities.

Do you offer cots?

No, unfortunately the Beach Club Resort does not provide cots.

Do you offer playpens?

Yes. The Beach Club Resort does have playpens available. But, please request at time of reservation as there are a limited number available. There is no cost for a playpen.

Can I BBQ at the Beach Club?

No. Barbeques are not permitted at The Beach Club Resort.